Privacy On KHEDME: Real Work, Real Protection.

IN SIMPLE TERMS: this explains who is responsible for your data and how to reach us.

This Privacy Policy explains how KHEDME (“KHEDME”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you:

• Visit our website khedme.org, and/or
• Use the KHEDME mobile application (the “App”), whether as a Client or a Worker.

We are based in Lebanon and primarily serve users located in Lebanon.

If you have any questions, you can contact us at:

Email: info@khedme.org

IN SIMPLE TERMS: this covers data we collect directly, automatically, or via service providers.

This Policy applies to personal data we collect:

• Directly from you (for example, when you create an account or contact us),
• Automatically when you use our Website or App, and
• From third parties that support our services (for example, analytics and hosting providers).

By using the Website or App, you agree to the practices described in this Policy.

IN SIMPLE TERMS: we collect account details, job information, approximate areas, and technical data needed to run KHEDME.

We collect the following categories of information.

Information You Provide Directly

Account and profile information (Clients & Workers)

• Full name
• Phone number
• Email address (if provided)
• City and general area/neighborhood
• Preferred language
• Profile photo (optional)

Worker-specific information

• Service categories (e.g., cleaning, moving, electrical, plumbing, painting, babysitting, elder care, cooking)
• Short bio and experience summary
• Service area (neighborhoods where you work)
• Availability (calendar slots, working days, time windows)
• Optional pricing or rates
• Optional portfolio (photos or descriptions of past work)

Client-specific information

• Job details (type of service, date/time, special instructions)
• Job location (see also Section 3.2 – Location Data)
• Feedback or complaints you submit through support channels

Communications and support

• Messages you send us (email, contact forms, in-app support)
• Information you provide when reporting a problem, safety issue, or dispute

We do not ask for or store your payment card details for jobs. Payments for jobs are arranged directly between Clients and Workers.

Location Data

KHEDME respects that location in Lebanon is sensitive and private.

We handle location as follows:

Job-scoped location only (Clients)

• You may choose to share a specific location for a job (for example, your home or office).
• Location is tied to a particular booking and is visible only to the Worker(s) you book or request.
• You remain in control of when to share or update this location.

Approximate worker area (Workers)

• Workers can define the general areas/neighborhoods where they are willing to work.
• We use this to show relevant Workers to Clients (and not your exact address).
• We do not continuously track your real-time GPS location in the background.

Automatically Collected Data

When you use the Website or App, we may automatically collect:

• Device information (device model, operating system, language)
• Log data (IP address, access times, pages/screens viewed, clicks, error logs)
• General usage information (how often you use the App, features used, performance metrics)

We may use cookies and similar technologies on the Website, and mobile identifiers in the App, for basic functionality and analytics. See Section 8 (Cookies & similar technologies).

IN SIMPLE TERMS: we use your data to run KHEDME, keep it safe, improve it, and communicate with you.

We use your personal data for the following purposes:

To operate and provide the KHEDME service

• Creating and managing your account
• Showing Workers and jobs relevant to your area and preferences
• Handling booking requests, confirmations, and status updates
• Generating and storing job summaries and receipts (for Workers and Clients)

To support Client–Worker communication

• Enabling in-app messaging (with strict rules: Workers cannot message first; chat is opened by the Client in connection with a job)
• Allowing Clients to share job-related information safely

To ensure safety, trust, and quality

• Monitoring for misuse, fraud, or abuse
• Investigating complaints, disputes, or reported incidents
• Improving safety features and user protections

To improve and develop KHEDME

• Understanding how the Website and App are used
• Fixing bugs and technical issues
• Testing new features, flows, and user experiences

To communicate with you

• Responding to questions or support requests
• Sending important service updates, security alerts, or policy changes
• With your consent, sending non-essential updates or announcements about KHEDME

To comply with legal obligations

• Responding to lawful requests from authorities, when required
• Enforcing our Terms of Use and protecting our rights, users, and partners

IN SIMPLE TERMS: when privacy laws require a legal basis, we rely on contract, legitimate interests, consent, or legal obligations.

Where data protection laws require a legal basis (for example, if our services are accessed from certain jurisdictions), we rely on:

• Performance of a contract: to provide our service to you (account, bookings, messaging, etc.)
• Legitimate interests: to secure our platform, improve the service, and prevent fraud, balanced against your rights and freedoms
• Consent: for certain optional features (e.g., specific communications, some analytics or cookies where required)
• Legal obligations: when we must retain or disclose information to comply with applicable law.

IN SIMPLE TERMS: we never sell your data, but we do share it when needed to run KHEDME, connect Clients and Workers, and comply with the law.

We do not sell your personal data.

We may share your information with:

Other users, when necessary to provide the service

• Workers see the job details and job location shared by the Client for a specific booking.
• Clients see Worker profiles, including name, service area, categories, and bio.

Service providers

• Hosting, cloud storage, and database providers
• Analytics and crash-reporting tools
• Communication tools (e.g., SMS/email providers)

These providers are bound by contracts requiring them to protect your data and use it only to provide services to us.

Authorities and legal recipients

• When required by applicable law, court order, or governmental request
• When necessary to protect the rights, safety, or property of KHEDME, our users, or the public, and where permitted by law

Business transfers

If KHEDME is involved in a merger, acquisition, or similar transaction, your data may be transferred as part of that deal, subject to applicable law and continued protection.

IN SIMPLE TERMS: we keep your data only as long as needed for KHEDME and the law, then delete or anonymize it.

We keep your personal data only for as long as reasonably necessary to:

• Provide the KHEDME service
• Maintain appropriate business records
• Resolve disputes and handle complaints
• Meet legal, regulatory, and security obligations

When data is no longer needed, we will delete or anonymize it.

You may request account deletion, subject to our need to retain certain information for legal or legitimate business reasons (for example, records of completed jobs, fraud prevention).

IN SIMPLE TERMS: we use essential cookies and basic analytics; where the law requires it, we ask for your consent.

On khedme.org, we may use:

• Essential cookies – required for the Website to function (e.g., security, basic navigation).
• Analytics cookies – to understand how visitors use the Website and improve content and performance.

In the App, we may use:

• Mobile identifiers and software development kits (SDKs) for analytics, crash reporting, and performance monitoring.

Where required by law, we will obtain your consent before using cookies or similar technologies for non-essential purposes.

You can control cookies through your browser settings, though disabling some cookies may affect the Website's functionality.

IN SIMPLE TERMS: we apply reasonable technical and organisational measures, but no system is perfectly secure.

We take the security of your data seriously and implement reasonable technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no system is perfectly secure. We cannot guarantee absolute security, especially given the broader infrastructure challenges in our region. You also play a role in security by:

• Keeping your login details confidential
• Using a strong password
• Informing us promptly if you suspect any unauthorized access to your account.

IN SIMPLE TERMS: depending on your country, you may have rights to access, correct, delete, or restrict your data.

Depending on where you live and the laws that apply, you may have certain rights over your personal data, such as:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete data
• Deletion: ask us to delete certain data, subject to legal retention obligations
• Restriction or objection: ask us to limit or stop certain processing
• Portability: request a copy of your data in a structured, commonly used format (where applicable)
• Withdrawal of consent: where we rely on consent, you may withdraw it at any time.

We will respond to your request in accordance with applicable law. To exercise these rights, contact info@khedme.org.

We may need to verify your identity before processing your request.

IN SIMPLE TERMS: KHEDME is not for children under 18.

KHEDME is not intended for children under 18. We do not knowingly collect personal data from children under 18.

If you believe a child has provided us with personal data, please contact us, and we will take appropriate steps in accordance with applicable law.

IN SIMPLE TERMS: some of our infrastructure may be outside Lebanon, but we seek to protect your data wherever it is processed.

We may store or process your data using cloud infrastructure located outside Lebanon. Where applicable laws require, we will take appropriate steps to ensure that your information receives an adequate level of protection.

IN SIMPLE TERMS: if we change this Policy, we will update this page and the date at the top.

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated version on khedme.org, and
• Update the “Last updated” date at the top.

Where changes are material, we may also notify you through the App or by other reasonable means.

Continued use of the Website or App after changes take effect constitutes your acceptance of the updated Policy.

IN SIMPLE TERMS: email us any time with privacy questions or concerns.

For any questions or concerns about this Privacy Policy or how we handle your data, please contact:

KHEDME – Privacy

Email: info@khedme.org