If Something Feels Wrong, You Won't Be Left Alone.

For any issue related to the Website or App, you can reach us at:

Email: info@khedme.org

To help us understand and respond faster, please include, where relevant:

• Your full name
• Your phone number (used in KHEDME)
• Whether you are a Client or Worker
• A clear description of the issue (screenshots if possible)
• The job reference or booking date, if the issue is about a specific job

We will do our best to acknowledge your request within a reasonable time and aim to respond as quickly as our small team and local conditions allow.

You can contact us for:

Technical problems

• Trouble logging in or verifying your phone
• App errors, bugs, or crashes
• Issues with notifications or messages

Account & profile issues

• Updating your profile information
• Requesting account deletion
• Reporting a fake or misleading profile

Job-related concerns

• A Worker not showing up or cancelling at the last minute
• A Client behaving inappropriately
• Misunderstandings about job details or expectations

Safety, abuse, or inappropriate conduct

• Harassment, discrimination, or threats
• Unsafe behavior in a home or work environment
• Any situation where somebody feels at risk

Privacy & data requests

• Questions about how we handle your data
• Requests to access, correct, or delete information
• Concerns about data security

After you are safe, you can:

• Email us at info@khedme.org with "URGENT – SAFETY" in the subject line
• Provide as many details as you can safely share (without putting yourself at risk)

We may:

• Temporarily suspend accounts while we investigate
• Contact the individuals involved for additional information
• Cooperate with competent authorities where required by law

If you have a complaint about another user or about our Platform, write to us at info@khedme.org and clearly explain:

• What happened
• When and where it happened
• Who was involved
• What you would consider a fair outcome (if any)

We will:

• Review your complaint in good faith
• Ask for additional details if needed
• Consider appropriate action within the Platform (warnings, suspensions, or other measures, at our discretion)

While KHEDME is not a court or arbitration body and cannot guarantee the outcome of any dispute between Client and Worker, we take complaints seriously and aim to promote a respectful and safe environment for everyone.

KHEDME is still growing, and we welcome constructive ideas. If you have suggestions on how we can:

• Make the App clearer
• Better protect workers or clients
• Improve categories, flows, or features

you can send them to info@khedme.org with the subject line "Feedback".

We may use your suggestions to improve KHEDME, but sending suggestions does not create any ownership or compensation rights unless we explicitly agree otherwise in writing.

We understand that not everyone is comfortable writing long emails in formal language.

You can contact us in Arabic (Lebanese dialect), English, or French.

We will respond in a clear and respectful tone. The most important thing is that you feel safe to explain what happened, in the way that feels natural to you.